CONTACT
US | SHIPPING
POLICY | RETURN
POLICY | ORDER
STATUS
Thank you for visiting Buy-Ceiling-Fans.com. With over
25 years experience in the industry, you can order with confidence.
Contact Us
Phone: 800-447-5240 or 713-212-7719
Fax: 713-627-8909
Hours of Operation
Monday - Friday 9AM - 5PM CST
SALES/CUSTOMER SERVICE INQUIRY
Please send us your questions, comments, or suggestions by completing
the form below.
Corporate Information
Buy-Ceiling-Fans.com
(A Lighting Unlimited Company)
4211 Richmond Ave.
Houston, TX 77027
back to top
Shipping Policy
General Shipping Policy
Buy-Ceiling-Fans.com ships to locations within the lower 48 states via UPS
Ground or Fedex Ground. All orders over $1500 will not be charged a Shipping
& Handling fee. Orders under $1500 will be charged a Shipping &
Handling fee which helps cover our shipping, order handling, systems and
overhead costs.
In stock fans are shipped out from our warehouse within 1-2 business
days (excluding weekends and holidays). Special order items generally
ship within 3-4 weeks. Please contact us prior to placing your order to
confirm lead times for each item.
Orders to Alaska, Hawaii, and outside the U.S.
For order to Alaska, Hawaii, and outside the U.S., please contact
us to check if we can ship to your area and for shipping costs.
Next Day or 2nd Day Shipping
Unless otherwise specified, your order will be shipped via UPS Ground
or Fedex Ground. If you would like to recieve your order faster, we can
ship your order using Next Day or 2nd Day services. Please contact
us prior to your order to check on availability of your item(s) and
to receive additional shipping costs.
back to top
Return Policy
- Orders may be returned within 30 days of date of receipt. All returns
must be accompanied by a sales receipt and an RGA number. A nominal
20% restocking fee will be charged on all returned items. Returned products
must not have been installed and be in original condition with original
carton and packaging. If an item has been installed or is not in original
condition with all original packaging, it will not be accepted. Customers
are responsible for all shipping charges back to us on returned items.
- RETURN AUTHORIZATION
Returns will be accepted only with a valid RGA (Return Goods
Authorization) number. RGA numbers may be requested via email.
Please place a tracking number on your returned item, this will
help track your item during shipment and arrival.
The following information needs to be provided:
Name & Address
Order Number
Item(s) to be returned
Reason for return
Once a valid RGA number is received, this number must be clearly written
on the outside of all packages to be returned. Packages without
a valid RGA number referenced on the outside of the box will be not
be opened and will be returned to the shipper.
Returned items should be sent to the following address:
Buy-Ceiling-Fans.com
ATTN: Returns Dept - RGA. <enter your RGA number>
4215 Richmond Ave.
Houston, TX 77027
Customers are responsible for all shipping charges back to us on returned
items.
- An item that is returned within one year of purchase for being defective
will be repaired or replaced.
- Please inspect your merchandise immediately and carefully upon receipt.
Any damaged merchandise received must be reported to Buy-Ceiling-Fans.com
within 24 hours of receipt. Customer bears full responsibility
for any damages not reported within this 24 hour period.
- We recommend hiring a qualified electrician to install your ceiling
fan and controls. Buy-Ceiling-Fans.com is not responsible for any damages
or defects due to faulty installation.
- We will credit your original credit card account used to purchase
returned item(s) for the original amount paid minus any shipping &
handling charges and a 20% restocking fee once the return is processed
and completed.
back to top
Order Status
You can check your order status online by clicking
here or you can email us with your order
number and we will update you of your order status via email.
back to top
100% Safe Shopping
Nothing is more important to us than keeping our customers personal and
financial information secure.
We use the latest encryption technology to keep your personal information
safe. We use Secure Sockets Layer (SSL) technology to ensure the security
of your online order information. To check the security of your connection,
look at the lower left-hand corner of your browser window when you proceed
to checkout. If you see an unbroken key or a closed lock (depending upon
your browser), then SSL is active. To double-check for security, look
at the URL line of your browser. If you ahve accessed a secure server,
the first characters of the site's address should change from "http"
to "https". All your ordering information -- including your
name, address, and credit card number -- is encrypted using a secure server
for maximum security. Your credit card and billing information cannot
be read as it travels to our ordering system. If you prefer not to send
your credit card information over the internet, you can call us 713-212-7719
and we can take your order over the phone.
back to top
Privacy
We will never share or compromise your personal or financial information.
This is our promise to you. In the age of identity theft, spam, adware,
and spyware, we are a 100% secure web site and follow the utmost and stringent
rules and regulations to ensure that your information is never sold, compromised
or at risk.
back to top
Web Site Errors
Due to the variety of manufacturers and quantity of products offered
on Buy-Ceiling-Fans.com, on occasion our site may list an incorrect price or
included feature. In the event an error does occur Buy-Ceiling-Fans.com will
make every effort to contact the customer before the order is shipped.
At which time the customer will have the option of placing the order with
the corrected information.
back to top
Order Status
You can check your order status online by clicking
here or you can email us with your order
number and we will update you of your order status via email.
back to top
|